Customer success is vital to the growth of SaaS and subscription businesses. CSLI is the focus of efforts to develop the very best people and practices for those leading this key role.
fulfilling our purpose
Our purpose is to improve the effectiveness and contribution of today’s and tomorrow’s customer success leaders. To do this, we:
Maintain a proven competence model addressing the tasks, knowledge and leadership skills specific to customer success leadership.
Curate and validate learning providers offering development in areas of the CS Leadership Competency Model.
Conduct original research to improve the practice of customer success leadership.
Provide benchmarks and assessment of customer success leadership capabilities to aid personal development and recruitment.
Curate a marketplace of professional development resources and events where customer success leaders can develop their skills and knowledge and explore topics of interest.
Offer a secure, confidential helpline and forum for CS leaders to seek advice.
Membership is required to access many of the Institute’s resources. 100% of membership fees and sponsorship are spent on developing the Institute’s resources and contribution.