Leaders on Leadership: What makes a great leader?

In December 2020, CSLI hosted the first it’s “Leaders on Leadership” series of events. Rav Dhaliwal of Crane Venture Partners, Disha Gosalia of New Relic, Matt Myskowski of Cision, Jill Favro-Sawatzky of Commvault and Terry Taylor of Access, all members of the Institute’s Executive Advisory Board joined CSLI founders Dave Jackson & Chris Mitchell to explore what leadership means to them.

You can watch the highlights here.

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A big thanks to video production company THROUGH THE I and virtual events platform Intrado for their generous support. If you are planning an event, you really should check them out.

What makes a great CS leader?

As part of its purpose to improve the contribution and effectiveness of CS leaders, the CS Leadership Institute has teamed up with Thomas International, a specialist talent assessment provider to research and build an understanding of the characteristics of successful leaders.  

The research will examine three dimensions of CS leadership:

• What are the core tasks of CS leadership and what does good look like?

• What skills and behaviours do the best CS leaders possess?

• What does a CS leader need to know?

The goal of the research is to provide CS leaders with reliable tools to guide their personal development and aid the recruitment process. 

If you hold a senior leadership position in customer success and want to help define the skills that make a great leader, sign up to join the research program here.