Customer success leadership competency model
The Institute’s CS Leadership Competency Model is the foundation for all our work, providing a structure for accreditation, our research programs and the online resource library. We are developing the Competency Model, based on unique research, to help CS Leaders understand their strengths and areas for improvement as the basis for tailored development plans.
The model is built around three elements:
WHAT YOU DO
The tasks unique to a CS Leader are at the heart of the Institute’s model.
WHAT YOU KNOW
This element of the model provides the knowledge that underpins successful customer success.
How you behave
The key behaviours that underpin your work as a CS leader.
Assess your leadership capabilities
Want to test your CS Leadership capabilities? We are working with leading organisational psychologists Thomas International to develop a CS Leadership Competency assessment. Click to participate in the development of the competency model.
Our work on CS Leadership capabilities is supported by the world’s most active CS communities, including: