Join the only global professional community

dedicated to leadership of customer success

The Customer Success Leaders Institute is the place where CS leaders develop their capability and contribution. 

An important part of this is interacting with a trusted community of peers who share experiences through events, mentoring and peer networking.  Some of these discussions will focus on sensitive issues, like strategy, people and personal development.  To enable members to participate fully with their peers,  in confidence and with confidence, membership is subject to strict eligibility criteria.  

Eligibility

Full Member

Full Membership is open to individuals with a strategic customer success responsibility, typically those with the titles like Chief Customer Officer, VP or Head of Customer Success. This includes those who are the most senior customer success role in a significant region or business unit of a large organisation, for example Regional VP of Customer Success and those with titles such as Chief Revenue Officer, Chief Product Officer, Chief Operating Officer and Chief Marketing Officer where customer success is a significant element of their responsibilities.

Full Members will be required to show at least five years experience in a customer success role, with at least years at a leadership level described above.

Full members have access to all resources and all events.

Associate Member

Associate Membership is open to those with management roles in customer success such as Head of CS Operations. CS Education/Learning Manager or Team Leader. Those with a role in academia or consulting can join as Associate Members.

Associate Members will be required to show at least three years experience in a customer success role, with at least one year at a management level described above.

Associate members have access to some resources and some events.

All members have to agree to the Institute’s Privacy Policy, which is designed to protect members and their organisations.  Confidentiality is vital to the openness and trust valued by members so any breach of this policy will result in immediate exclusion, without recompense.  

Application process

Applicants will have to complete a short application form. Acceptance for both Full and Associate Membership is subject to the receipt of satisfactory professional references. Once accepted, Membership will be confirmed on receipt of the appropriate fees.

The decision on accepting members is at the sole discretion of the Institute’s Executive Council.